Payments & Safety
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All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.
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Yes, we accept online payments through Stripe, PayPal, Apple Pay, Visa, MasterCard, and American Express.
For local customers, we also offer bank transfer options. Rest assured, all payment processing and sensitive customer information are handled quickly, easily, and securely.
Shipping & Delivery
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Here’s what you can expect regarding shipping:
- Production Time: Your customized abaya will be made within 10-12 business days.
- Domestic Shipping (within UAE): Once your abaya is ready, domestic shipping can take up to 2-5 business days.
- International Shipping: Shipping times for international orders will vary depending on your location.
If 14 business days have passed and you haven't received your order yet please send us a WhatsApp or drop us an email at info@casbasics.com with your Full Name, Order Number and Contact Number.
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Standard rate of AED 30 for all cities across UAE (Abu Dhabi, Ajman, Dubai, Sharjah, UAQ, Ras Al Khaimah, Fujairah).
For international deliveries, shipping costs are calculated during checkout based on weight, dimensions and destination of the items in the order.
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Yes! We provide free shipping on domestic orders over AED 975. Be sure to check your cart for details on our current free shipping offer!
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Yes, we ship our products worldwide!
Please note that free shipping does not apply to international orders, and shipping rates may vary depending on your region.
We use DHL for reliable and efficient international shipping.
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To see your order status, please email your order details to info@casbasics.com or provide these details into WhatsApp Chat icon on bottom left.
Returns & Exchange Policy
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Our Exchange Policy lasts 7 days (Terms and Conditions apply).
After 7 days we cannot offer you an exchange.
To be eligible for an exchange, your item must be unused and in the same condition you received it.
For more info please go through our exchange policy here.
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An order can only be cancelled within 48 hours of placing it. Please provide your order number so we can assist you with the cancellation process.